1 hour ticket response
We are focused on delivering a prompt and proper solution to every tech support ticket posted by a client. Our experienced customer service staff members will review your inquiry and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, the average tech support ticket response time has proved to be twenty minutes.
A Topflight Client Care Service
Each member of our help desk staff has lots of years of experience in the Linux web hosting realm and most of them have been with us for at least five years. They are all eager to reply to all your questions in the most competent way possible.
An Intuitive Help Section
To help you get a quick tip on how to use a specific feature, we have included a truly user–friendly Help Center section in our Web Control Panel. You can browse through a big collection of web hosting account administration articles and website administration articles, have a glimpse at our F.A.Q. section or check out our instructional video tutorials.