24/7 Customer Support in Web Hosting
Our Linux web hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our solutions well before you make an order or you're an existing client and you have any kind of question or a problem, you are able to contact us any time, which includes holidays and weekends. We have multiple channels to contact us - a couple of telephone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical matters or any matters which need more time to investigate and fix. Unlike various other web hosting service providers, our trouble tickets have a warranted max response time of only 1 hour, therefore whatever the problem is, it will be resolved in a timely manner and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive quick help, especially when your site is not running efficiently for some reason. All our Linux semi-dedicated hosting come with 24/7 customer and technical support, therefore in case anything comes up, you are able to use a number of methods to let us know - phone line with a couple of local numbers around the globe, live chat, emails and support tickets. The first two options are for pre-sales, billing and common matters, so if you do not have an account yet, for example, you will be able to receive extra details for our solutions, or we can assist you with simpler technical problems. The next two options are for strictly technical issues or anything that's more time-consuming since it is quicker to follow the communication between you and our technical support team. The warranted maximum reply time for them is merely an hour, the actual one - 15-20 min, so you will not need to wait for an entire day so as to receive assistance as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS
In case you obtain a virtual private server through us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. If you are a current customer and you need assistance with a technical issue which requires additional time to analyze or resolve, you will be able to open a ticket through your billing account or you will be able to send an e-mail and we'll handle the trouble and send you an answer within 1 hour. The reply time is guaranteed 24/7, including holidays and weekends, however for many problems it takes no more than 30 minutes to receive support. The support service covers the VPS and all pre-installed software it features, so if you need help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
All dedicated server packages that we offer include 24/7 support through various methods of communication and with a one-hour max response time warranty. If you want to find out more about the plans or you have any kind of billing or general questions, you can call one of the local numbers we have worldwide or you could use our live chat support and speak with a live agent. For strictly tech difficulties that require the help of a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail, since all of these channels are more appropriate to track a certain problem. The reply time for them rarely exceeds 30 minutes, so you can forget all about waiting for a whole day to get assistance. Our support service is available for all server-related matters, as well as the pre-installed software. In case you'd like to receive help with third-party applications, you may consider ordering the Managed Services upgrade that we supply with all the packages.