If you’ve purchased a web hosting plan and you have certain questions with regards to a concrete feature/function, or if you’ve encountered a certain challenge and you require help, you should be able to contact the respective help desk support team. All web hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, as the fastest way to fix an issue most often is to open a ticket. This kind of correspondence renders the responses exchanged by both sides easy to track and permits the client care staff representatives to escalate the case in the event that, for example, a sysadmin must become involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you have to have no less than 2 different accounts to contact the client support team and to actually manage the hosting space. Non-stop switching from one account to another might sometimes be a headache, not to mention the fact that it requires quite a while for the vast majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Web Hosting

Our Linux web hosting include an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. In contrast with other comparable tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the same place – payments, files, e-mails, trouble tickets, etc., avoiding the necessity to go through different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can post a ticket with a few clicks without the need to leave your Control Panel. In the meantime, you may select a category and our system will offer you a number of informative articles, which will supply you with additional information and which may help you fix any specific problem even before you send a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with the notion that you should be able to manage everything related to your semi-dedicated server account from one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or chance upon a predicament, you can contact our client care team representatives instantly without having to go to an entirely different admin interface. You can browse through your website files or check a variety of account settings while sending a new ticket or reading the answer to an older one. In case you’ve got a large number of tickets and you want to find a given one, you can make use of the smart search option, which is available in the Help section of the Control Panel. We guarantee that you will receive a response in less than sixty minutes regardless of the nature of your inquiry or issue.