Integrated Ticketing System in Web Hosting
Our Linux web hosting include an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. In contrast with other comparable tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the same place – payments, files, e-mails, trouble tickets, etc., avoiding the necessity to go through different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can post a ticket with a few clicks without the need to leave your Control Panel. In the meantime, you may select a category and our system will offer you a number of informative articles, which will supply you with additional information and which may help you fix any specific problem even before you send a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was built with the notion that you should be able to manage everything related to your semi-dedicated server account from one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or chance upon a predicament, you can contact our client care team representatives instantly without having to go to an entirely different admin interface. You can browse through your website files or check a variety of account settings while sending a new ticket or reading the answer to an older one. In case you’ve got a large number of tickets and you want to find a given one, you can make use of the smart search option, which is available in the Help section of the Control Panel. We guarantee that you will receive a response in less than sixty minutes regardless of the nature of your inquiry or issue.