A live chat is among the many methods of communication supplied by some website hosting suppliers as part of their support services. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is faster compared to a support ticket and it'll make it less likely to misspell or misunderstand anything as compared to a phone call with a representative. What's more, when the issue that you experience requires some time to be investigated and taken care of, you are able to do something different in the meantime instead of just waiting, as you'd have to do if you call. Also, you can employ a live chat assistance service without spending a dime provided that you have Internet access even if your website hosting provider is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Web Hosting

In addition to the phone and ticket support, our company provides live chat support too. You'll be able to contact us every day, including holidays and weekends, and we will give you more information about the Linux web hosting that we supply in case you are not a customer yet, or about common and billing questions if you already have a user profile. Though for solely tech issues you will need to open a ticket to the technical support, since such issues will need more time to be taken care of, you may still get in touch with us on the live chat for some tech info. For example, we can help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you plenty of time. Even when our phone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all our potential and present customers. In case you're searching for a new website hosting account, you will be able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated hosting so as to select the optimal plan for your sites. If you already own an account with us, we'll be able to assist you in a very timely manner with general, billing and first-level techmatters. Even though in some instances you will need to open a support ticket since there're issues that cannot be resolved on the live chat, we'll be able to help you with numerous common tasks, for example installing an e-mail account in an email client or forwarding one domain to another one. In this way, you will enjoy prompt assistance and you will save a long time.