One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can forget about waiting around for hours on end, or even one whole day, to get a reply to a technical support ticket or an e-mail. Irrespective of when you get in touch with us, we will respond to you within only 1 hour with any pre-sales and technical inquiries you may have. In fact, our real reply time scarcely ever surpasses 20-30 minutes. As we are working 24 hours a day, 7 days a week, you will always obtain support in a timely manner and we know precisely how critical this is in the electronic world. As soon as you contact us, we’ll answer your enquiries. In case you bump into any technical complication, we will deal with it on your behalf, or we’ll provide you with all the required information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we recognize how critical it is to get well-timed assistance, we guarantee that you will never have to wait for more than one hour to receive a reply to any trouble ticket that you open from your semi-dedicated server CP. In fact, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any query regardless of its nature – technical, general or billing. What’s more, our tech and customer support team is working 24 hours a day, which is the reason why even if you send a ticket during national holidays, you’ll always obtain an immediate response, which will contain the answer to a question, the solution to an obstacle or the information needed to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never need to spend a day hanging around waiting for a response like you would with a lot of other hosting providers.