If you’re a website owner, a problem can always emerge and it doesn’t necessarily need to be associated with the web hosting service itself. For example, something might go wrong when you bring a software app up to date or some critical content could be modified or erased by chance. Irrespective of what the essence of the problem might be, you will have to get in touch with the respective support staff and ask them to recover a backup or to assist you in dealing with the problem that you are having. How quickly they will do this will determine the interval of time that your websites will be unreachable. For specific sites such as community websites or Internet shops, a recurrent inaccessibility often equals losing customers and money. With that being said, it is extremely important to use the services of a hosting company that provides not only a good help desk service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can forget about waiting around for hours on end, or even one whole day, to get a reply to a technical support ticket or an e-mail. Irrespective of when you get in touch with us, we will respond to you within only 1 hour with any pre-sales and technical inquiries you may have. In fact, our real reply time scarcely ever surpasses 20-30 minutes. As we are working 24 hours a day, 7 days a week, you will always obtain support in a timely manner and we know precisely how critical this is in the electronic world. As soon as you contact us, we’ll answer your enquiries. In case you bump into any technical complication, we will deal with it on your behalf, or we’ll provide you with all the required information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we recognize how critical it is to get well-timed assistance, we guarantee that you will never have to wait for more than one hour to receive a reply to any trouble ticket that you open from your semi-dedicated server CP. In fact, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any query regardless of its nature – technical, general or billing. What’s more, our tech and customer support team is working 24 hours a day, which is the reason why even if you send a ticket during national holidays, you’ll always obtain an immediate response, which will contain the answer to a question, the solution to an obstacle or the information needed to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never need to spend a day hanging around waiting for a response like you would with a lot of other hosting providers.